Some systems are experiencing issues

Past Incidents

7th December 2023

No incidents reported

6th December 2023

No incidents reported

5th December 2023

No incidents reported

4th December 2023

No incidents reported

3rd December 2023

No incidents reported

2nd December 2023

No incidents reported

1st December 2023

No incidents reported

30th November 2023

Tracking Delayed stats calculation for email open events

We are currently experiencing issue with the statistics calculation for the opened email. The opens calculation is lagging for few hours from the actual event, and this affects the display for open events.

This issue only affects the reporting for opens that are being displayed for user interface, the telemetry data and tracking themselves are working normally. Other functionalities such as app access and email sending are not affected by this issue and should work as usual.

We are still investigating this issue and will give an update about the progress.

  • We monitored there was volume spike for open event from the tracking data, and thus causing lag for open calculation.

    We have taken necessary action to improve our processing speed and we have not noticed any delay for open event processing.