All systems are operational

Stickied Incidents

30th September 2025

Email Sending Microsoft Outlook Outage

We are currently experiencing an issue affecting email deliveries to Microsoft-hosted addresses (including Outlook.com, Hotmail.com, Live.com, and Office 365). Messages sent to these domains may be delayed or deferred. A small portion of emails may still be delivered, but most are impacted.

This appears to be due to a service disruption on Microsoft’s side. Our systems are operating normally, and we are monitoring the situation closely.

Details for Outlook outage: https://status.cloud.microsoft/m365/

  • Microsoft has resolved the issue and we have confirmed that the service has back to normal.

    • Past Incidents

    22nd December 2020

    No incidents reported

    21st December 2020

    No incidents reported

    20th December 2020

    No incidents reported

    19th December 2020

    No incidents reported

    18th December 2020

    No incidents reported

    17th December 2020

    No incidents reported

    16th December 2020

    Tracking Google's recent downtime caused a high number of hard bounces and unsubscribes

    Because of Google's downtime recently, emails sent to Gmail and Google Workspace (formerly G Suite) email addresses while they were down returned a hard bounce status.

    Hard bounce in turn means that your contacts were unsubscribed since the email address was thought to be non-existent. This also means you'll also see a drop in open rates for emails sent during the outage period.

    This doesn't happen to us only, it happens to every other ESP (email service provider) as well.

    We are currently working on restoring your contacts that were unsubscribed because of this issue.

  • We have finished restoring your contacts who were hard bounced during Google's outage. They are now "subscribed" again inside your account.