All systems are operational

Stickied Incidents

30th September 2025

Email Sending Microsoft Outlook Outage

We are currently experiencing an issue affecting email deliveries to Microsoft-hosted addresses (including Outlook.com, Hotmail.com, Live.com, and Office 365). Messages sent to these domains may be delayed or deferred. A small portion of emails may still be delivered, but most are impacted.

This appears to be due to a service disruption on Microsoft’s side. Our systems are operating normally, and we are monitoring the situation closely.

Details for Outlook outage: https://status.cloud.microsoft/m365/

  • Microsoft has resolved the issue and we have confirmed that the service has back to normal.

    • Past Incidents

    1st September 2020

    No incidents reported

    31st August 2020

    Tracking Mailing Stats Delayed

    Mailing stats of all the users are delayed because of the network connectivity incident that happened earlier (see previous incident). Because of the previous issue, all users' mailing stats data got stacked up waiting to be processed. We're still working on speeding up the process, and we'll post an update once we're able to solve the issue. Note: Email sending is working as normal. Only the stats that experiencing a delay.

  • We can confirm that our stats processing has been back to normal.

  • We've deployed a fix to our production system that should fix the issue with the stats delay, but the effectiveness is currently being monitored by our team. We'll post more updates once we're able to confirm that the issue has been solved.

    • Network Connectivity Issue

    Our hosting company, Digital Ocean, is currently experiencing a major upstream outage. This affects BirdSend stats reporting and general connectivity. However, the team from our hosting provider has identified the issue and working to fix it. We'll update the latest status here. Reference: https://status.digitalocean.com/incidents/xm4lxx89fqz7

  • The network connectivity issue has been fixed by our hosting provider. All of BirdSend's services are running at normal speed, except for the mailing stats.

    • 30th August 2020

    No incidents reported

    29th August 2020

    No incidents reported

    28th August 2020

    No incidents reported

    27th August 2020

    No incidents reported

    26th August 2020

    No incidents reported