Some systems are experiencing issues

Past Incidents

30th May 2020

No incidents reported

29th May 2020

No incidents reported

28th May 2020

No incidents reported

27th May 2020

Tracking SENT stats on SOME broadcast are not fully recorded

For SOME broadcasts, we are currently having an issue to record SENT stats for broadcast. You do not need to worry about email sending and deliverability. The affected broadcasts have been sent to ALL your recipients but the stats sent are not fully recorded. All other stats (open, click, and etc) are working fine. You may already notice this because your open rate will be higher than the previous broadcast.

We have identified the issue and currently working to fix it.

Again, this happens to SOME broadcasts only. Not all broadcasts are affected.

  • Sent stats for resend broadcasts have been restored.

  • Sent stats for regular and split broadcasts have been restored. We're still working on restoring the sent stats for broadcast resend.

  • 26th May 2020

    No incidents reported

    25th May 2020

    No incidents reported

    24th May 2020

    No incidents reported