Some systems are experiencing issues

Stickied Incidents

30th November 2023

Tracking Delayed stats calculation for email open events

We are currently experiencing issue with the statistics calculation for the opened email. The opens calculation is lagging for few hours from the actual event, and this affects the display for open events.

This issue only affects the reporting for opens that are being displayed for user interface, the telemetry data and tracking themselves are working normally. Other functionalities such as app access and email sending are not affected by this issue and should work as usual.

We are still investigating this issue and will give an update about the progress.

Past Incidents

21st November 2023

No incidents reported

20th November 2023

No incidents reported

19th November 2023

No incidents reported

18th November 2023

No incidents reported

17th November 2023

No incidents reported

16th November 2023

No incidents reported

15th November 2023

No incidents reported