Some systems are experiencing issues

Stickied Incidents

30th November 2023

Tracking Delayed stats calculation for email open events

We are currently experiencing issue with the statistics calculation for the opened email. The opens calculation is lagging for few hours from the actual event, and this affects the display for open events.

This issue only affects the reporting for opens that are being displayed for user interface, the telemetry data and tracking themselves are working normally. Other functionalities such as app access and email sending are not affected by this issue and should work as usual.

We are still investigating this issue and will give an update about the progress.

Past Incidents

7th November 2023

No incidents reported

6th November 2023

No incidents reported

5th November 2023

No incidents reported

4th November 2023

No incidents reported

3rd November 2023

No incidents reported

2nd November 2023

No incidents reported

1st November 2023

No incidents reported