All systems are operational

Stickied Incidents

30th September 2025

Email Sending Microsoft Outlook Outage

We are currently experiencing an issue affecting email deliveries to Microsoft-hosted addresses (including Outlook.com, Hotmail.com, Live.com, and Office 365). Messages sent to these domains may be delayed or deferred. A small portion of emails may still be delivered, but most are impacted.

This appears to be due to a service disruption on Microsoft’s side. Our systems are operating normally, and we are monitoring the situation closely.

Details for Outlook outage: https://status.cloud.microsoft/m365/

  • Microsoft has resolved the issue and we have confirmed that the service has back to normal.

    • Past Incidents

    16th June 2022

    No incidents reported

    15th June 2022

    No incidents reported

    14th June 2022

    No incidents reported

    13th June 2022

    Email Sending Intermittent network issue

    Currently our cloud provider is having network issues impacting many BirdSend cloud servers. Network connection is intermittently having connection timeout issue.

    Access to app, email delivery and stats are impacted by this issue and may have performance degradation and delay.

    We are closely monitoring this issue and will give an update if there's any.

  • We received an update from upstream provider that the emergency maintenance has completed on all data center regions. All BirdSend services should now be operating normally.

  • Update from our upstream provider, emergency maintenance on some data center regions has completed and no recurrence issue. All BirdSend services have back to operational, but we keep monitor the progress until the emergency maintenance completed on all regions.

    • 12th June 2022

    No incidents reported

    11th June 2022

    No incidents reported

    10th June 2022

    No incidents reported