Some systems are experiencing issues

Past Incidents

2nd March 2024

No incidents reported

1st March 2024

Site & Application Delay processing contact overview page and stats

Our engineering team has identified an issue with the processing of contact overview data and stats. This issue is causing your new subscribers may be late showing up on the contact overview page and your mailing stats counting may also be late.

This issue, however, does not affect the mailing to those new subscribers. You can send email messages to them immediately although they haven't been showing up yet on the contact overview page. The stats will be also gradually updated although slower.

The team is currently trying to improve these processes to recover the service. We'll provide another update soon.

  • Our team has made some improvements and now these services have been back to normal. We expect no more delays for the contact overview page and stats. We'll keep monitoring this incident for a while to confirm full resolution.

  • 29th February 2024

    No incidents reported

    28th February 2024

    No incidents reported

    27th February 2024

    No incidents reported

    26th February 2024

    No incidents reported

    25th February 2024

    No incidents reported